booking and cancellation policy

• Travel within 30 days full payment is required within 3 days of booking being made either by credit card, direct deposit or cheque, if paying by cheque booking will not be guarantee until cheque is cleared.
• Travelling outside of 30 days a deposit of $300 per room is required at time of booking & full payment is due 30 days prior to arrival.
• Bookings cannot be confirmed until full payment is received.
• "Free Nights" offers cannot be combined or stacked.

Cancellation Policy

• Within 14 days of arrival 100% fees applies to total booking.
• Outside 14 days of arrival a administration fee of  $45 will apply
• Excess alteration/changes to existing bookings may incur administration fee of $25 per alternation/change
• Peak season - within 30 days of arrival 100% fee applies to total Booking.                   
•  Peak season - A cancellation fee equal to the deposit applies to bookings cancelled between 31 days to 60 days prior to travel.
• Guests are strongly advised to take adequate travel insurance to cover cancellation  due to ill health, accident etc.,

Day guests please be aware that Lady Elliot Island cannot be responsible for the weather.  Should weather conditions result in cancellation of the tour, you will be able to transfer your trip to another date at no additional cost.  If your travel plans do not allow you to postpone, a full refund will be issued.  Please note that weather conditions may vary whilst on the Island and result in cancellation of water activities.
Once the day trip has commenced no refund will be issued.

Weather Conditions

All activities are subject to weather and tides. Some activities may be cancelled or made not available in some weather conditions. Cancellation conditions apply. Please see official weather averages under Events > Climate on this site where Australian Bureau of Met data averages collected over several decades is provided for your edification. Weather events outside of the normal range are very unusual and rare and weather conditions are constantly monitored by pilots and management should any extra ordinary precautions arise under duty of care to evacuate in accordance with government regulations. Guests are strongly advised to take adequate travel insurance to cover cancellation.

Dietary requirements -
*Important Note: If you or a member of your travel group has special dietary requirements, you MUST advise reservations at the time of booking to ensure adequate arrangements can be made to meet your needs.